**** from Incredible Connection and Partserve, acting as agent for Lenovo.

We bought a Lenovo S145 Icore5 10th Gen at the end of June 2020. It stopped working at the end of November 2020, 5 months old. It refused to load games or just froze and shut down midway during operations it used to do with no problem before. We took it back to Incredible Connection where the technician told me that the support service for Lenovo is so bad that he does not recommend any client to buy Lenovo anymore. The computer was booked in for an assessment at Partserve and today I was told to fetch it, they could not find anything wrong with it. No report was included to see what exactly they assessed. Needless to say, when we tried it at home, it was still having the same problems. I found the attitude from the person at Partserve as well as the Sales Manager at Incredible Connection very indifferent.