Poor product, poor after sale service

My purchase was made at an Incredible Connection (Cradlestone mall branch) I handed it in to Incredible Connection (IC) Clearwater mall. I have been waiting and for weeks for my laptop to be repaired/ replaced or to be issued any feed back. I received a call from the IC tech support stating that the Lenovo guys cant read the slip, even thought I send through the warranty certificate generated using the same slip days before. Thereafter I got another call from IC tech support stating my PC was returned and the "Lenovo Park Server" guys say it has liquid damage and either way they don't have the parts and they wouldn't be able to fix it anyway. I need Image proof of the liquid damage as there should be an indicator and clarity on who's responsible for sourcing these parts "anyway"? I have been patient and realistic about the wait time but I have not had any liquid on my PC this feels to me as though this is the scapegoat for the parts that have been discontinued/ unable to be sourced. I followed all the procedures required please treat me fairly as this is a Lenovo product. I am disappointed with your service and the lack of functionality of your product, which you are now attempting to fault me with.