Poor laptop performance

I bought a Lenovo ideapad 3 at the end of March 2022, the laptop has been giving me issues since I switched it on. I bought the laptop via Telkom and paying R600 a month for nothing because I am unable to do anything with the laptop. All programs says not responding, the laptop is extremely slow. I chatted to a agent via what'sapp the laptop worked for 1 day and went back to program not responding. I am unable to type or browse on the laptop. The customer support is terrible because I am unable to speak to an agent via the phone or take it for repairs. I feel that this product is a waste of money. It's extremely frustrating trying to get anything done when the laptop just freezes all the time. Telkom has no knowledge on the repair process or how to assistant a customer if the laptop is faulty. Both Telkom and Lenovo has very poor customer service! Very unhappy and unsatisfied.