No Repairs possible for a 3 week old Lenovo YOGA Tab 3

<p>Beware.</p> <p>If you buy a Lenovo YOGA Tab 3 outside of South Africa and you have a problem with it South Africa:</p> <p>a) The warrantee is not honoured</p> <p>b) It cannot be repaired, even if you are prepared to pay.</p> <p>My Lenovo YOGA Tab 3 was 1 ½ weeks old when it developed a fault. The only thing that I can do with it is place it in the recycling garbage heap.</p> <p>Below are the details:</p> <p>When I bought a Lenovo YOGA Tab 3 in London on the 1st of June 2017, I was assured by the guy behind the till that it carried an international warrantee. "All Lenovo products do, just keep the slip".</p> <p>So, I believed him and bought it.</p> <p>On the 12th of June (1,5 weeks later) my tablet screen froze. I was in Washington DC at the time.</p> <p>I was flying back to South Africa the following day, so I decided to sort it out when I got back home to Port Elizabeth.</p> <p>I found that Lenovo contracts with a company called PartServe for their product repairs in South Africa. I phoned PartServe on the 19th of June 2017 and spoke to Thealinda who informed me that there is no international warrantee for the Lenovo YOGA Tab 3 and whatever repairs that they do would be for my account.<br />Naturally, I told her that this tablet was only a few weeks old and I am not prepared to pay for any repairs. Thealinda suggested that I bring the YOGA into them and she would see what they could do to “help me”.</p> <p>I dropped the YOGA Tab with them the following day.</p> <p>On the 21st of June 2017, Thealinda phoned me to get the original e-mail and password that I used to set up the tablet in London. I gave her the details but the tablet would not accept the e-mail and password.</p> <p>They kept the tablet to "try something else".</p> <p>Yesterday 6th July 2017, I phoned Thealinda get an update and was told that they have not managed to sort the problem. I was once again informed that anything that they do will be charged.</p> <p>I told her that I am not prepared to pay for any repairs and that I will collect the faulty tablet next week.</p> <p>She phoned me back to tell me that she was going to speak to PartServe’s management in Johannesburg to see what she could organise.</p> <p>This morning she informed me that there is nothing that can be done as the operating system is an UK operating system and that the tablet will not work with a South African operating system. They cannot get hold of the UK OS.</p> <p>I have used Lenovo laptops for the past 15 years and have upgraded two of the laptops in the last 3 weeks but this episode has changed my loyalty towards Lenovo and destroyed my confidence in their agent's ability to repair their products.</p> <p>I could well understand if this product had been obsolete but after 3 weeks?</p>