Next Business Day support does not exist with Lenovo

I have a brand new (couple of months old) Legion 5 Laptop. It just died on me while working. We have next business day support (Premium Care Support). Called them on Wednesday to log the problem. It is now Friday, and still no time confirmed for the "next day" support. At this rate I will be lucky if it becomes next week support.

This is very bad service. The first delay in the next business day support, was they had trouble with the address. (which I then supp**** then again with the exact address as then the call was logged, COPY AND PASTE) then magically they could find it.

Now the delay is, they are waiting on Parts. There has been no technician on site to even look at the laptop, so they do not know what is wrong / broken. but they are waiting on the parts.

This is ridiculous.

The worst customer service I have received ever.