Lenovo/Motorola cannot service their clients in South Africa

Lenovo bring in the Motorola Moto Range of smartphones to South Africa. 2 years ago I bought what would be considered Motorola's flagship phone at the time - the Moto Z. Its a great phone which served me very well. Then I cracked the screen in November last year. Technologia group is the authorised repair company for Motorola. I booked my phone in. Paid over R1K UPFRONT and was told it would be a 3 day turnaround. 3 weeks later I was still without a phone - Lenovo/Motorola South Africa did not have the parts to supply to Technologia for the repair. They could not tell me when the parts would arrive either. This was a phone that was still widely sold in South Africa and basically the company couldn't supply screens for repairs. I took a refund and then pursued Lenovo/Motorola directly asking them to get the replacement parts and let me know when they would have it before I booked my phone in again. I spoke directly to one of their parts managers Mr M.S. who assured me that if I book the phone in again the parts would be available. In the beginning of March 2019 I booked the phone in again with Technologia, paid up front, was told 3 days. Its now another 4 weeks and the phone is not repaired. Complete substandard service and support. Stay away if you can. Their phones are still on sale through a number of vendors.