MK
Melissa K

1 reviews | Active since Nov 2014

24 Feb 2015, 12:59

Lenovo Yoga Screen

4th September 2014 I purchased a Lenovo Yoga Tab, the Cover, the Keyboard (all for added safety). I have not used my Tab often as I use my Laptop. However about a month ago I used my Tab & it would freeze & not respond. An IT specialist helped me reset it - but told me that it should not be doing this. 2 weeks ago I wanted to use my Tab & to my surprise as I took it out of the Cover & removed the keyboard, I saw my screen was cracked. <br> <br> NO-ONE dropped it as no-one uses it but ME. It was in exactly the same place I had stored it. I went to the store & they referred me to the call centre. I called *** & was put through to an abrasive man by the name of Daniel that promptly told me Screens don't just crack (I know I am not a faring-idiot!!!!) and then gave me another number to call ***4 & after holding on for another 10 minutes was placed through to someone with a heavy foreign accent & could not hear/understand me.<br> <br> All I want is Lenovo SA to replace my screen as it is not even 6 months old yet and has hardly been used. <br> There are no marks other than the crack! it should not be charged for as this is obviously a faulty unit! Lenovo should stand up!

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