Lenovo Support / Products

I have owned a number of different branded laptops and the latest brand I purchased was a Lenovo (IdeaPad 3). I have had this laptop for a number of years now and my patience has come to an end. Every single time (from the very begining) the laptop does an update my Lenovo crashes. Sometimes it takes a day to come right and sometime it is longer. This time around it is 3 days with no signs of getting better. I have tried to contact lenovo support but you get directed and redirected to all the easy way outs for lenovo. How does a public forum correct a technical problem? I need to fix this laptop with a proper technician. When the update is done the computer becomes unresponsive, it hangs between pages (on browser), its take a very long time to open an app/program and when eventually in the program (excel etc) i can go make a cup of tea while waiting for the program to complete input etc. If I open multiple programs it sometimes does not open one of the programs and I need to click multiple time on the icon for it to eventually open. Even the Lenovo LSB does not open. I thought that to assist with this I would put in an SSD harddrive and i must admit that when the laptop works it is super fast but when there is an update nothing helps. I am frustrated and sick of this and with there being ZERO support from Lenovo how am I to solve this problem?