Lenovo Support ***********

I bought a Lenovo Yoga 520 in September. Today a few keys stopped working. I phoned the support centre and was informed that i need to drive to Limbro Park (from Kempton Park) or take it to a drop off centre and pay to have the laptop delivered to Limbro Park. The cost involved to drive up and down for a high end laptop is unacceptable. Why don't they offer a free collection service like all other major brands? Also there is an estimated turn around time of 4 weeks. I managed to review a few forums and found out that there was a very simple fix. Something the Support team should know how to do. Incompetence at its best.