YB
Yvonne B

1 reviews | Active since Nov 2021

23 Jan 2025, 11:38

Lenovo South Africa great service

I had purchased my Lenovo ideapad Flex 5 with the touch screen feature back in 2023. Last year the touch screen stopped working and i got very frustrated not being able to fix it and get the touch feature back (thinking it was a software issue). I googled and saw that others were upset about the same thing. However, Lenovo service centre was kind enough to arrange for me to send in my latop to Pinnacle in PE to solve the issue. It was within a week the problem was solved and i am now very happy to have my laptop back and in tip top working condition. My advise would be to not try to solve this at home or online, rather take it in to a Lenovo service centre and let them fix it as they are the professionals. The issue here was not the software/drivers, it was a hardware issue which they fixed immediately. Thank you Lenovo for your great service and efforts to keep a smile on my face.

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Replies (1)
Lenovo South Africa
Lenovo South Africa's reply23 Jan 2025, 16:24
Official
Dear Yvonne,

Thank you for your review.
 
It's great to know our team at Pinnacle in PE could resolve the hardware issue quickly and get your laptop back in tip-top condition.

Your satisfaction is our priority, and we're delighted we could keep a smile on your face. Thank you for choosing Lenovo! 

Kind regards,

Lenovo Service Team