Lenovo Online After Sales Service Very Unsatisfactory

Bought a Lenovo Go Wireless ANC Headset through Lenovo Online in April 2024. The unit worked for a few weeks, and was returned at my own cost for repairs due to an intermittent fault where the microphone stopped working. After receiving the unit back from repair (once again at my own cost), it worked for one day, and is now displaying the exact same problem. It is very embarrassing to be in corporate meetings, and being told “We can’t hear you again” and all I can say is "It is these ****** Lenovo headphones acting up again. I regret even buying them."

The evaluation report from Partserve states: EARPHONES NOT CONNECTING UTR PN NOT AVAILABLE HEADSET

The first diagnosis is incorrect, they do connect, but the microphone stops working intermittently. No idea what the second line means.

So, after spending money on Courier charges to and from Partserve, and having the same problem, I would like to find out what the technician did to repair the headphones? I suspect they were tested, re-boxed, and sent back.

Based on all the facts above, I requested either replacement headphones, or a refund so I can buy something that actually works.

Sent out an email copying everyone involved from buying online through to customer support, but not a single reply from anyone.

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