Lenovo i3 R10000 for nothing

I bought a brand new Lenovo i3 Laptop from Incredible Connection at the West Coast Mall, Vredenburg in April 2021.

Till this day, more than a year later. It is still a struggle to work with. Two weeks after the purchase, i took it back to the shop for a complaint. When i start up the machine, it takes forever to open up Microsoft Excel, Microsoft Teams etc. I bought it for the sole purpose of working on Excel, Word, MS Teams, and internet. Nothing else, no major software installations. Not even to mention the lagging when on Google Chrome. Everything is just super slow and freeze the whole time.

Now, to come back to my story of when i took it back after two weeks of purchase. The lady at the store told me the technician will be in the next day. Cool, go back the next day. He tells me that I need to check for any updates under settings>update and security>check for updates and let it run. I go back home, let it run. Cool. A week later I experience the same thing. Check for updates again. Again there are updates and I let it run. Since then, its a weekly occurence. For more than a year. It works fine for a day or 2, then suddenly there's a lag on everything i try to do. Go to settings and updates do the same thing the whole time. This is extremely frustrating as it *****s up my work momentum and the interruptions are costly. I can't take it back now. Over a year old. The shop will laugh at me. I even had the machine at the IT department of my wife's workplace. After a whole struggle and trying to find the solution, they tell me the best I can do is buy and install a SSD 2.5 500g or 1TB. Whatever that is. Not fami**** with computer jargon.

So I spent R10000 on Lenovo i3. Brand new. It never works properly for over a year. Now, i have to fork out more money for a SSD.

Poor product, poor performance. Poor retail outlets (incredible connection) that can't really fix the problem. I had to turn back to my old reliable HP machine of almost 10 years old which is 10x faster to get **** done every week. I am now fed up of this. I just want people out there to know about it, and be warned. Stay away from this product! R10000 and I received no value for money!