Lenovo can do better

Lenovo support is an absolute headache to deal with. From my initial message on the technical support page that only deals with technical sales queries to the telephonic support who are there to redirect you to a service centre. All i needed for my laptops was a larger power adapter as the ones that they came with were allowing the battery to drain while the device was on charge. In other countries this process can sometimes be done over the phone or usually via email to get the device diagnostics and confirm the issue, In South Africa we have to drop off the laptop and wait days with no device. I was informed it would take 2/3 working days to get my laptops back but PartServe ( lenovo certified repair centre ) had 1 for 3 business days and the other for 7. This process might have taken even longer had a representative of Lenovo, Lerato Songelwa, not reached out to assist with expediting the process.

In summary the online technical support was useless, telephonic technical support was useless and PartServe just take way too long especially considering the laptops were brand new ( no real issues on the device itself )