LENOVO

Working for an established human rights organisation, we rely on laptops to work in the field & in the office. We purchased a consignment of laptops in December 2019 & just as the 1 year warranty expired in January 2021, 4 of the laptops literally came apart. the hinges started popping loose & the 1 port which it has also malfunctioned. None of these laptops were dropped. I referred this to the service provider we purchased it from citing that there must have been a latent defect which no one could foresee as the laptops sustained all the same malfunction. They contacted Lenovo SA & when feedback was given, there was a premise that these laptops might be replaced because of the inherent defects in it from the same consignment. After months of to & froing we have been informed that these will not be replaced. To add insult to injury, these defective laptops are sent for quotes which we are expected to pay. Lenovo has always been our first choice and over the 3 years we have purchased over 30 laptops. I now definitely will take our business to their competitors who at least give longer warranties & better service. In September 2020 I purchased 5 Lenovo laptops of which 3 have been giving problems. Two of them have been in for repairs 4 & 3 times respectively yet the same problem persists. We cannot send these laptops in as we do not have replacements for them as it takes up to 14 days or longer for them to come back from repairs. Our service provider has kept me informed throughout the process of their interaction with Lenovo SA who has been in my opinion nonchalant in responding timeously. So I would advise anyone who thinks of purchasing a Lenovo to think again. The service stinks. All we asking is for Lenovo to be fair as we paid in good faith for goods that was supposed to be in good working order.