Issues from day 1

<p>I purchased an expensive laptop (Lenovo Thinkpad S3 Yoga), and have been dissapointed with the service ever since. The laptop gave issues right from day one, and despite being someone who is interested in IT, they were beyond my capabilities. The dissapointment I felt after purchasing this laptop was almost as great as my disgust at their customer service. They didn't tell me anything regarding my issue, and I simply received a part in the post. When I had the new part installed the problem persisted. Eventually they agreed to look at the laptop, and I sent it to them(having to pay for all shipping expenses). They took weeks longer than the time promised and I was left without a laptop to work on. When it came back the problem was only partially fixed, my laptop had some small chips on the screen, marks where my keyboard was removed, and the body squeaks. The fan inside makes a noise as if it is grating on something, and overall the service has been shocking.</p>