I see allot of unhappy customers with lenova

Hello Peter. I bought my daughter a lenovo yoga laptop at incredible connection last year November. 6 weeks ago it switched off when the charger was removed. Other than that 100 % . I took it in and called a week later, the worker called headoffice and they said it is still under warranty and they waiting for the part. I said great. I called a few times, after waiting again, finally the worker at incredible connection called me and said it wont be fixed under warranty because its now my fault, they said it was a battery in the other quote and then they wanted to charge me for the casing amongst other things that wasnt the problem, he sent the quote back and said to remove extra costs... then to their surprise they sent a quote of 21k to fix my daughters laptop please note the laptop is only worth 6k. This is lenovo headoffice quoting me this ridiculous quote on what i dont know.. i would really appreciate lenovo headoffice to contact me regarding this issue.