Horrible Premium Care Support Experience

Lenovo posts the following number on their website for Premium Care Support for South Africa- *** (https://pcsupport.lenovo.com/za/en/premiumcaresupport), However if you call this number, you will be told that they do not offer Support to South African Customers. I was finally able to locate the correct contact number ***), but it has now been a week and no update to the repair request (so much for next business day support)