Faulty device - poor quality

Bought a Lenovo laptop a month ago for Makro Riverside . 30 days later after running the antivirus software, the laptop crashed . According to their Pinnacle technician, Lenovo is not compatible with the updated version of Windows 10. Lost all my data. Lenovo has said it's a hardware limitation. Why would Makro sell me this knowingly? They refused to replace the laptop or refund us even though there a years warranty. Makro and Pinnacle have offered been shocking service, 3 days later Pinnacle still hasn't responded to pick up the laptop.