Extremely bad service

It's a pity that we have to send our Lenovo laptops to Part Serve for warranty repairs as we normally wait a few weeks to get the item back.<br> Trying to call their helpline to find out about the progress of the repair I stay on the line at least 10min or get cut off and keep on being transferred and having to repeat myself about 5 times.<br> Our laptop has been send in on 17 June 2015. Today, 22 June, I phoned and got told they can only give me an ETA on Monday (29 June). This is unacceptable! <br> I think we will rather be switching to Dell who have a standard next business day warranty and they send out technicians to your premises. <br>