Bumpy start but Lenovo followed through and resolved my Legion Pro 5 issue

My new Legion Pro 5 began freezing and crashing within about a week of purchase. I spent weeks gathering diagnostic evidence and trying to get the fault resolved. During that time, cases were closed as "service complete" while the laptop was still crashing, and I received an assessment instruction that did not reflect the later technical correspondence. I was frustrated and felt that the seriousness of the problem was being missed.

I escalated the complaint, and Lenovo ultimately took it seriously. Its team continued working on the issue and released a fix. Thulebona at Partserv confirmed the update to me on 23 September. I installed it that day, and the laptop has not crashed once since.

I want this new review to reflect the whole experience, including the difficult start and the way it was resolved. Thank you to Jan at Lenovo, and Morne, Shouneez and Thulebona at Partserv for your communication, persistence and support. I appreciate the effort that went into finding a solution and following it through.

The process was frustrating at first, but Lenovo came through with a fix. That response to an escalated complaint, and the stable laptop I now have, are why I'm giving five stars.