CV
Charl V

1 reviews | Active since Oct 2015

15 Oct 2015, 16:27

3

I have bought a Lenovo yoga2 idea pad (SN# YB***0) about 12 months ago. In the space of this 12 month period the machine has been in for repairs for 3 different issues on 3 separate occasions. I have been without this machine (which I use for work) for cumulatively about 2 months of the 12 month period while being repaired. Lenovo is refusing to replace this machine even though it is now in for the 3rd time in 12 months. The warranty is also about to expire post this recent issue & at this rate the machine will be in again within months for my own account. The Lenovo aftersales service and support is shocking. I have also tried contacting Lenovo call center to complain & have asked the channel support as to how I can escalate this issue. All of these requests have come to nought. Based on this experience I will not be buying a Lenovo machine in future & will not recommend the product to family & friends.....

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