21 Days and no resolution!

<p>I am a IT service provider and I sent my clients Lenovo G5080 to Part Serve because the Laptop wouldnt boot up. Part Serve found that Board and Hard Drive needed replacing. After numerous calls I was told that the they are awaiting the Board and there is no ETA. The consultant advised me that the SLA response is 5 days and that she wil escalate it to her product manager at Lenovo for a credit. This was 6 days ago and still no response. It worries me that nobody at Lenovo is tracking SLA performance and that the customer facing consultant had to escalate and the query and 6 days later she still has no answer. I wouldnt sell or recommend Lenovo to anybody after this experience. I would warn my customers and anyone out there to be wary of Lenovo products as their service levels are very poor. I regret selling my client a Lenovo. The worst part is that we have to wait indefinitely.</p>