Disgusting service

Worst service ever, nurses do not know what they are doing, they leave my dad medicine laying around without making him consume it, when we ask, the one shift is blaming the other shift, sometimes we have to remind nurses that he needs to take his medication, nurse are not aware of doctors instructions, and they don’t read patients files, today my dad missed his dose because the nurse left it on the side table, when asked the nurse on duty does not have answers she is blaming it on the day shift, which makes me wonder why is my dad’s recovery so slow, he is not getting the proper care he deserves, I reported this a week ago to the manger she said she will speak to her staff, to my surprise a week later the same thing is still happening which also makes me question her leadership, the ward in level 4 is bad, and if something happens to my dad I will take legal actions against the hospital, the staff is negligent, no care whatsoever, this is someone’s health that is implicated, they can’t gamble with someone’s life like this, i know for a fact if it was there family member things will be different!!! We pay for medical aid for peace of mind to get best service possible for our loved ones, not this nonsense that’s happening at shifa hospital, I repeat if something happens to my father, I will sue the hell out of this hospital, someone needs to be accountable, it’s human being that kept there not animal, stop violating their rights to proper healthcare