CD
Celeste D

1 reviews | Active since Aug 2013

17 Aug 2023, 21:20

Worst customer service Lenmed hospital Kimberley

My daughter fainted Saturday and I took Her to Lenmed Royal hospital in Kimberley at casualties we received the best service nurses assisted us so quickly thanks ladies and gent. After casualties we were moved to the pediatrics ward where she would spend her time in hospital that was round about just past one when we went to the ward Dr came to see her at half past three and he asked us what time we came there I told him then he asked them why her drip was not connected she was throwing up and runny tummy she didn't want to eat or drink after Dr left they eventually connected the drip. My daughter iss allergic to gluten and nuts and egg all allergies was mentioned to nurses when admitted thinking all is fine she received her food and it was pizza due to us informing them of all her allergies we presumed that this is a hospital and they won't give wrong food so my daughter received normal pizza it wasn't gluten free or egg free. Next morning she received food she wasn't allowed to eat I then asked the lady doing the menu my daughter can only have certain things to eat don't you have special diets for certain allergies and she said no. They gave her only a little tubby yoghurt for. Breakfast that upset me please take note runny tummy vomiting what is she supposed to eat if they don't cater For special needs. Dr had to ask that dietitian be called so she can tell the kitchen what she can and cannot eat. We asked Dr to please immediately send us to Mediclinic and he said ok. Before we left normally there would be paperwork but nothing was given no discharge card to give to receptionist no signing out no temporary discharge forms nothing nurses were so extremely rude in the peads. I can't see that I did something wrong cause I am a caring mother for my child but they were. I am so not happy and will not leave this here I won't allow anyone to play with my child's life.

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Replies (1)
Lenmed Health
Lenmed Health's reply28 Sept 2023, 11:20
Official
Good day Celeste

Thank you for your valued feedback regarding your time at Lenmed Royal Hospital and Heart Centre. Our team will be investigating the matter immediately and a member of our management team will be in contact with you shortly. Please be assured of our best intentions at all times. 

Regards 
Lenmed