Very bad Doctor Service

I visited the Lenmed Ethekweni heart hospital in Durban, my first visit was on the 02/01/2025 for my son who had an injury on his foot, upon arrival we got checked out in the traige then made file and waited another 4/5 hours before being attended by Dr Singh, said all is good with the wound no infection treated with some pain meds and dressed the wound, fast forward to the *** we noticed the wound is not healing and its blistering so got back to trauma been seen by another doctor african male, he said there is nothing wrong there is no infection and had the blisters popped wrapped the wound and said must come back on monday to the wound clinic, the sister there attending to us and she said that it needs attention so she dressed it and asked us to return on 15/01/2025 upon returning she saw that it started blisstering again with infection setting in and she immediattey contacted the paed and she advised that he needs admission with IV antibiotics and refered us to the paed surgeon, he mentioned that he needs to take my son into theatre and have his wounds cleaned out properly because a bacterial infection could be setting in. his paed, the wound sister and the surgeon were all correct in there actions to proceed, but all of this could of been avoided if our visit on the 11th were dealt with more appropriately and given the antibiotics we will not be in this position and pitting my son through so much of pain and discomfort for a 4 year old this is unbearable. The Doctor did not act properly to rectify my sons foot and he said there is nothing wrong so he cant prescribe any antibiotics, and sent us off,

this is unacceptable for the doctor to do what he has done it has caused us so much of inconvenience just because he did not do his job properly and just sent us off.