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Plantina M

1 reviews | Active since Dec 2020

16 Mar 2023, 19:41

Very angry and upset parent

The treatment I got from day one was painful and insensitive. The hospital should say parents must not sleep with their kids as I was not happy with how they tried to accommodate me with very touchy conditions. I can't wait for my kid to be discharged as I will never ever use the hospital's service.

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Replies (3)
Lenmed Health
Lenmed Health's reply24 Mar 2023, 15:28
Official
Hi Plantina

Thank you for your valued feedback regarding your time at Lenmed Ahmed Kathrada. Our team will be investigating the matter immediately and a member of our management team will be in contact with you shortly. Please be assured of our best intentions at all times. 

Regards 
Lenmed 
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Plantina M's update24 Mar 2023, 20:37
Reviewer Update
Someone called me and when I mentioned that I was busy with a patient she said she will call me back and it never happened. I wish I had her name to publish it so that other people can see how we are being mislead into believing our complaints are going to be addressed. Still disappointed at the service

Lenmed Health
Lenmed Health's reply29 Mar 2023, 09:49
Official
Hi Plantina 

We tried to get in touch with you to see if you had been assisted. Please let us know when you are availabile to take calls by sending an email to *** or calling ***.