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Sophie T

1 reviews | Active since Feb 2021

07 Jul 2023, 11:46

*****ulent claim on medical aid for Day patient was out of Hospital.

I was booked in on 20th June for C-section , medical aid approved 3 days. I was booked in at 11:46 am on 20th June 2023 and was discharged on 23rd June 2023 at 10h00 , now my medical aid has been charged for a *****ulent day , claim put through for an additional day that I was not even there the 24th June 2023 with Code 013. Why are you guys putting through *****ulent claims on our medical aids, this must be sorted out I don't want to have Outstanding accounts due to ***** or your staff incompetence. My case ID is *** and my baby was also discharged on the 23rd June 2023 Case ID ***. I tried calling the case managers do not take calls at all.

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Replies (1)
Lenmed Health
Lenmed Health's reply18 Jul 2023, 10:00
Official
Good day Sophie 

Thank you for your valued feedback regarding your time at Lenmed Ahmed Kathrada. Our team will be investigating the matter immediately and a member of our management team will be in contact with you shortly. Please be assured of our best intentions at all times. 

Regards 
Lenmed