terrible service

my daughter was admitted on Tuesday after mid night at Medical ward 1. we were told to wait as there was a shortage of beds. eventually we got a room. when we got there it was ice cold and VERY DIRTY. the toilet was stinking due to the unflushed fieces that we in there. when I made the sister om duty aware, I was told that the room we were assigned weas no longer in use for patients. they promised to kove us the next day. the next day when I tried to take a bath there was no hot water and again I made the siatets aware but nothing was done about it. we had to take a sponge bath in the basin using that cold water. the same thing happened again today(04/06). my daughter has not had a proper bath ever since. Last night(wednesday) one of the night duty sisters scolded me for not being able to take my daughter's heartbeat and blood pressure. apparently the child's parent is supposed to do that. when I told her I was unable to do what she wanted because I didnt know how to use the equipment, she scolded me and asked how she is supposed to write on the child's file. I felt insulted and belittled. what prompt me to wrute the complain is the nurses laxk of urgency, whenever I ring the bel