sloppy account rep with a quick tongue

<p>Just a few minutes ago I received a very horrid call from a lady at lenmed hospital at the X-ray department accounts section with regards to an amount owing for my X-rays done at their department ,after being very annoyed cause I have made arrangements and advised when the balance would be paid this woman simple advised me that "it was annoying for her to constantly call me for such a low amount" now excuse me if I have my customer s****s messed up but when you're in accounts cause that's the job description you have is it not your duty to 1. Be calm on the phone and not bicker with a customer 2.be respectful cause you are not calling for your money or contacting a friend who has loaned you cash this woman simply spoke to me like she was personally the person I was owing not realizing that I am a customer but addressing me like I owe her further more while speaking to another consultant in her department I could still hear her raving on in the background I then requested the manager not to complain about my amount like Angie made it out to be but to advise that such people with such attitudes cannot be the face of the business as it sets a very ugly reflection on the hospital I'm so disappointed cause after requesting to hear from the manager nothing has been done as yet I called +27 (11) ********** no response </p>