NM
Natanya M

1 reviews | Active since Sept 2012

11 Jan 2024, 12:05

********** service

There is always issues at Lenmed, if they not using incorrect codes, they messing up surgeries. They do not answer the phone and lack overall empathy and urgency as a hospital. You used the incorrect codes for a simple procedure and this has now resulted in further trauma to the patient who has already been traumized by you three years ago! Like seriously!

0
Replies (6)
Lenmed Health
Lenmed Health's reply31 Jan 2024, 15:09
Official
Good day Natanya, We apologize for any inconvenience caused. Please let us know which one of our hospitals this relates to so that we can investigate. 

Regards 
Lenmed 
NM
Natanya M's update31 Jan 2024, 16:39
Reviewer Update
Good day, The hospital in question is Ahmed Kathrada hospital in Lenasia. Please do investigate because the only time anything gets done right is by me raising me voice and having my phone ready with the intention to record!
Lenmed Health
Lenmed Health's reply01 Feb 2024, 09:09
Official
Good day Natanya,

Thank you for your valued feedback regarding your time at Lenmed Ahmed Kathrada Private Hospital. Our team will be investigating the matter immediately and a member of our management team will be in contact with you shortly. Please be assured of our best intentions at all times. 

Regards 
Lenmed 
NM
Natanya M's update12 Feb 2024, 13:05
Reviewer Update
Lenmed, still waiting for a response and now my husband is going in for another surgery and only because the doctor works from this specific hospital only! I have all admits documented and each time has been a horrible experience, this time I will not let anything go and will ensure that I take all the information I have and take this further because Lenmed itself and the customer service experience overall is terrible!
NM
Natanya M's update16 Feb 2024, 15:57
Reviewer Update
Ahmed Kathrada hospital, the most useless hospital I have ever come across, patients are left to suffer in reception because you dont have beds for a returning patient who had an operation four days ago at your hospital! There is so much confusion and uncer*****y, I am going to go public with the initial mess up made up by your first doctor that operated on him four years ago, I have proof of everything that was done and now another mess up!
Lenmed Health
Lenmed Health's reply21 Feb 2024, 08:56
Official
Good day Natanya,

Thank you for your valued feedback regarding your time at Lenmed Ahmed Kathrada Private Hospital. Our team will be investigating the matter immediately and a member of our management team will be in contact with you shortly. Please be assured of our best intentions at all times. 

Regards 
Lenmed