Reception Screening Visitors Unproffessional

Went to visit a Patient only to be told to turn back home as the patient already had a visitor that day. It turns out that there are two different patients using the same Surname but names are different and not in the same midical wards. So please employ proffessional people who can screen visitors and get proper information when Screening Visitors because I travelled from Mafikeng and couldnt see my Family (no one visited him that day) but the lady at Reception screening made assumptions based on the "Surname" and didnt even bother to check if its the same Patient or another one. Im disgusted by the service... not proffessional at all. It costs us money to travel and now my time and money wasted for NOTHING