ZN
Zanele N

1 reviews | Active since Mar 2016

24 Aug 2018, 15:04

Poor Customer Service S****s - Bad Attitude

Dr Rashid needs to address her customer service s****s. If a patient calls to fix an issue and then the Dr switches off and reply's by saying "find another Dr if not happy" is absolutely rude. She barely let me finish explaining the discrepancy I got from my medical aid and kept being defensive and yet I am try to sort this matter and than cuts the phone line during my reply to her comment. I'm not happy at all with her moods sings. You can't always expect people to only listen to you in goods times, disagreement's are normal in any industry - conflicts will always be there in life but being rude to people is wrong... Definitely need's to fix her attitude. absolutely disgusting way to treat people who respect the medical professional as I can only imagine the pressures of beinga doctor, but disrespect is not acceptable.

0
Replies (4)
Lenmed Health
Lenmed Health's reply27 Aug 2018, 06:50
Official

Hi Zanele

Please advise which one of our hospitals the below relates to so that we may attend to the matter.

Thank you

ZN
Zanele N's update28 Aug 2018, 17:47
Reviewer Update
Plese see private response given due private derails provided. And would appreciate your support and response in that regard.
Lenmed Health
Lenmed Health's reply29 Aug 2018, 07:29
Official

Thank you for your valued feedback regarding your time at Ahmed Kathrada Private Hospital. Our team will be investigating the matter immediately and a member of our management team will be in contact with you shortly.

Please be assured of our best intentions at all times.

ZN
Zanele N's update29 Aug 2018, 07:43
Reviewer Update
This serves as acknowledgement, I will await your further response as indicated.