Poor customer service and unfair consumer practice!

My son got injured late January while we were visiting my mom in Zamokuhle hospital. We rushed him in to be attended to as we were at the hospital's parking lot. The medical aid sent statements of payments made. However, in February I started receiving messages of non-payment. In response I called the hospital (as it is not within my area of residence) more than once to seek clarity with no assistance as the relevant department was not answering the phone, I even gave my contacts to reception for a call back, but no one called.

Eventually I went to the hospital to seek clarity to which the issue was cleared in March.

The above was definitely not actions of someone avoiding payment and I have evidence of engaging the hospital.

Today to my surprise they have handed me to the attorneys which I don't understand as the matter was cleared late last month and I did mention/specify that I will be paying in April 2025.

This is poor customer service and unfair consumer practice!