Poor casualty service

Poor service we arrived here at 16:30 with a patient with a knee injury in a private vehicle. Patient in extreme pain and its 19:00 now we still dont know what's happening due to covid regulations were sitting outside. The service is really poor we had to get a wheelchair to get her in to casualty mind you this person might have a broken knee or a popped knee cap. Where had to induce more pain to get her on to the wheel chair. We don't even know how to handle an injured person. It's so sad that even at the government hospital when you have injuries they prioritize you not matter how busy the hospital is. We PAY for a poor service here this is pathetic.