No feedback, no acknowledgement, no response

Hi, please assist with investigating this: I lodged two complaints against a doctor and a nurse who treated me really badly when I was admitted at Zamokuhle Hospital. The complaints were both filed a month ago, no acknowledgements or feedback was received in both instances. Assist me with the email address where I can report this further.

Secondly, I have noticed that there has been so many claims on my medical aid, i suspect some form of dishonesty in this claims because I requested the reports on what tests were done on me, but all this frivolous claims which are only done a month later and some gets reversed by the provider are very suspicious. So i need a detailed report of what procedures were done, who authorized them, and done by who and when and at what cost. This breakdown will help me to do my further investigations regarding my stay at that hospital.

Your prompt response will be highly appreciated.