Negligence by Lenmed Shifa Hospital Resulted in R100,000 Medical Bill

My mother, Mrs K Vandayar, underwent a procedure at Lenmed Health Shifa Hospital earlier this year under authorisation number ***9. Discovery Health requested vital documentation from the hospital on two occasions (3 and 13 February 2025) to approve the claim. The hospital failed to respond both times.

Due to this administrative negligence, the claim was declined, and my mother is now being harassed for a R100,000 payment that should have been covered by medical aid. This is completely unacceptable. We are shocked by the lack of accountability and the emotional stress this has caused.

We have submitted a formal complaint and will pursue legal action if necessary. Patients deserve better.