Medical Negligence & Unhelpful

<p>My wife gave birth at the hospital and the experience at the beginning started horribly. I was on the phone with my medical aid as I needed and authorisation number and did not know codes as I am not the medical field, I then place the medical aid on hold and requested assistance from the front desk at ward 2. The staff there was absolutely rude to me as I requested that I may need some assistance as this was my first time at this medical institution. There was no one to assist me, so I saw a lady that worked at the desk and she stared at me through the door, I then further on went to ask her if she could help me and her exact words was “I AM ON MY LUNCH AND I CANNOT DO ANYTHING FOR YOU”, I further questioned her and asked her “SO CAN YOU HELP ME OR NOT?” she then rep**** as if I am the manager “THERE ARE SO MANY OTHER PEOPLE THAT WORK HERE GO AND FIND THEM BECAUSE I AM ON MY BREAK AND I CAN GO AHEAD AND DO WHATEVER I WANT”.</p> <p> </p> <p>I am a customer relations manager for internationally known brands and know my rights as a consumer and SA citizen, and refusing help to s customer is simply not acceptable.</p> <p> </p> <p>My second incident was when my wife reached home with our newborn we had introduced him to the family did our prayer as per my personal religious beliefs, several hours after this we decided that we add a new set of clothes on our newborn and only in horror to find that there was a drip needle attached to his leg and plugged into his vein with medical straps ETC.</p> <p> We then came back to the hospital to get further assistance and we were approached by the day staff who just said “OH GOSH SORRY”.</p>