Lenmed staff making a quick buck by *****ulent billing paid up accounts!!

Appalling service from Lenmed credit control staff:Stella Cumlagasan. My bill was paid in full upon hospital visit in May 2023 and more than a year later I was 'handed over' for an arrears bill that I was never informed was outstanding. It seems to me that this is the hospital's way of making a quick buck amongst all the other *****ulent activities they participate in! Stella is the most rude and unprofessional person I have ever come across that does not have the an ounce of work ethic or common sense. She refused to answer my emails when I queried the reasons for me never being informed of this outstanding amount but called to harass me instead, still not providing the relevant information. I escalated to a manager which fell on deaf ears. To date she has not informed her superior of my request to escalate the matter as she is aware her incompetence will be highlighted.