Lenmed staff is pathetic

I am currently in hospital. I was last administered with meds at 7 this morning, Lunch was served at 12 and no meds yet. I approached nursing staff. At 14h50.They arrogantly told me that they first need to deal with emergencies.,although 3 of them were socializing at the nursing centre and socializing. It was also indicated that there is no specific times that meds must be administered. Could be at 1 or 2 or anytime. Such unprofessional behavior is unacceptable. There is an elder women in my ward. Everyday she cries in pain and when a nurse is called they respond after 30 minutes. I need the relevant authorities to visit us today to address the matter. Medical ward 1, room 4