MM
Mrs M

1 reviews | Active since Nov 2023

08 Nov 2023, 20:46

Lenmed Royal Hospital And Heart Centre Kimberley is just disappointing

I am not sure if this is the right company but then I had a bad experience at Lenmed Royal Hospital And Heart Centre in Kimberley. Well I always receive one but cause I am a grown up I didn't mind but then I took my baby who is not even 6 months .... She was 4 months on her way to 5 months..Her fever was too high, not eating for a whole week, runny tummy and vomiting.I took her to the hospital where one doctor came observed her for a minute and said there is nothing wrong with the baby ..Nobody told me I am being discharge. I stay almost 150km out of Kimberley.I only saw the nurse giving me a prescription and said nothing...After a few hours she came back and said am I still there ? Mind you it's around 10 or 11 at night with no transport and husband out for work. I asked her what she means she said no I am discharged I said nobody told me she said she thought I will add 1 and 1 together and understand I am discarded.I am not sure if it is now what we are suppose to do..Add equations to understand what is happening..Not only that they frequently came to my room asking me to vacate the room for another patient with a serious condition. Meaning my baby condition was not serious 😔. One nurse said if I don't find transport they will take me at the back to sleep there , Probably in the store room I don't know I didn't even ask...I vacated the room because they were now getting impatient and annoyed and didn't care where I went that night with the child. The child was still fussy, crying non stop and no doctor and nurse bothered to help me..My husband had to leave work make plan to get his car which was 300km away from us just to come and get us..I complained to their management yet they never got back to me..I am really disappointed and never again am I going back there

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Replies (1)
Lenmed Health
Lenmed Health's reply09 Nov 2023, 15:33
Official
 Good day Sharon

Thank you for your valued feedback regarding your time at Lenmed Royal Hospital and Heart Centre. Our team will be investigating the matter immediately and a member of our management team will be in contact with you shortly. Please be assured of our best intentions at all times. 

Regards 
Lenmed