Lenmed Randfontein is not willing to learn and do right even in 2026

--- [Lenmed Hospital Randfontein Peads ward]* First let me thank Dr Busi Ngcono she is a blessing, the night shift staff that was there 11.06.26 and the night shift that came in 12.06.2026 they were a breath of fresh air a horrible day. The catering company your food is nutritious and delicious thank you.

I’m writing to share my extremely poor experience during my recent stay at the hospital.

The main issues were:

1. *Nursing Staff Attitude & Responsiveness* (DAY SHIFT STAFF WORKING ON 11.06.26-13.06.26) Nurses appeared to have zero tolerance and showed little concern for our children patients. When the drip alarm was beeping, no one came to check it unless I went to fetch them myself. It feels unsafe when basic alerts are ignored especially where kids are concern

2. *Facilities & Hygiene Not Maintained* - THE hot *water dispenser was filthy* and unusable. - The *kitchen utensils were dirty*, making it unsafe to use the area. - Not enough sleeper couches for us since we sleep over with our kids. - The TV remotes were broken and the TV couldn’t be used I had to make a plan on how to switch it on.

3. *General Lack of Care* The overall impression was that staff didn’t care about patient comfort or safety. Simple things like explaining why alarms were going off weren’t done.

This made a stressful situation worse. Parents expect basic standards of hygiene, working facilities, and responsive care, especially in a hospital. I don't wish anyone that horrible experience.