Lack of Communication between hospitals stress

I took my wife to Lenmed Randfontein for anxiaty and depression. She had lost her mother 10 months ago and needed to see someone to just get tools to cope. They convinced us to go to a public hospital and assured us that the facilities and staff is not bad. We had to because of our medical aid that was not covering. We decided to give it a go and Lenmed staff organised an Ambulance to take her so that she would not have to sit in quies for admission. Yousuf daddoo was the hospital that we decided on as it is closer to home. As she was in the ambulance they said they are taking her to Leratong. Upon arrival she was never taken to see the doctor that was arranged wich is dr Akin. They booked her into the psyciatric ward where she was told she is going to spend a long time there. She was only taken to the ward at 2h30 in the morning without seeing the dr that was arranged. I had to convince a panel of 5 psyciatrists and docters to let my wife go as she did not end up in the right place and they think she is crazy as a lot of people there are. It was one of the most stressfull expieriences of our lives. And just because there was a communication error between the paremedics taking her and tge two hospitals. I had to fight and pray my wife out of aplace she was not suppose to be in from the beginning.