*********** STAFF

*********** STAFF!!!

I'd like to share my family's terrible experience with the Lenmed Ahmed Kathrada reception and accounts department. We had rushed my son to Lenmed all the way from the Vaal, only to be treated as though we were at a public hospital by the receptionist on duty at the Casualty Department. Not only did he insert the incorrect data into the system of an old inactive medical aid, which my husband repeatedly told him was incorrect, he refused to assist us and told us we had to pay cash because "our membership was inactive". When my husband paid the amount he was demanding, we noticed the name on the hospital stickers were incorrect, as my son was no longer on his grand father's medical aid, hence the "inactive membership". We were trying to call Discovery but this was after 8 on a Sunday and being the stressed out parents we were, we went along with the demands of the rude and unprofessional staff member and paid the cash because Lenmed refused to let my son see a doctor unless we paid,only to have to go home after the casualty doctor examined my son, as his pediatrician wanted him to be admitted and we could not get hold of the medical aid at the time to find out what was wrong. The staff member at reception made us pay for an amount that included a drip and medication that was not even dispensed at casualty because we left shortly after the doctor on call examined my son. The next day when we returned and had my son admitted, we explained the story about the incorrect stickers and what had happened and when the receptionist on call at the time put in the correct data with the correct medical details, the medical aid was active. We were told that our money will be refunded when Discovery has paid Lenmed. No apology, no one saying they will investigate and reprimand the staff member nothing. It has been a month since then. Discovery has paid Lenmed in the same week, yet we have still not received our money because of an error made by their *********** staff. The Accounts department rather questioned us when they called, as though we were in the wrong instead of doing their due diligence regarding the error made by their staff member, which resulted in us having to pay the cash in the first place!! It is disgusting at how Lenmed as a private hospital treated us that night and still continues to do so by not refunding our money. The ******* that they are!!!