Immediate spouse to wait for 11 am to see spouse

On the 16th March 2026 My wife went for a Liposuction procedure at Lenmed Lady smith and after the procedure she then proceeded to the recovery house were she started having complications and then the ambulance was so that she can be admitted back into the hospital on the very same day in the afternoon,the following day i came back to check on here because she had lost a lot of blood while at recovery house and as i just came into the ward around 9 am i was told that i need to wait at the visiting area like everyone else for 11am.I get very worry if a private hospital treats an immediate Spouse like any other visitor as i have travelled all the way from Johannesburg to Ladysmith for my wife to do this procedure and at the same time the are complications and while u are worried as an Immediate spouse u are told to wait at the reception for 11am like nothing has happend to my wife this is the worst Private hospital Utter nonsense.There are reasons why we go to Private hospital so that we can get the best care and to be next to Our spouses in time of need.Disgusting ...utter Nonsense.I have been to many other private hospital but this has never happened were an immediate spouse must wait for 11 am.What such nonsense is that...For a private hospital i am very disappointed