Horrible Service at Private Hospital

I called Dr Chotia's rooms to make an appointment for my husband for a first time visit. I spoke to Rene and she confirmed cash R550 consultation and she doesnt know what is the medical aid amount. I asked her if she needs medical aid details she said no. On Thursday 10 Dec when we got to the drs rooms at 3h15 they were moving offices and were not set up as yet. The other receptionist Verna advised even the phone lines are down. We waited till pass 4h30 to see the Dr. While consulting with dr the receptionist advised we do not have savings funds in the medical aid to cover the consult. The dr asked how will we pay. We showed him the email from the medical aid advising of funds. He said he will give script after we pay. We had to walk to main entrance of building to draw cash from atm and when we returned the receptionist advised she does not have change for us. We had to walk a second time to the entrance to the shop to get change. My husband went to the dr due to saw feet and they made us walk for a R10 change. We then got back and had to wait until 5h45 for a script which is on an unclear copy with Lenmed's letterhead on. The dr didnt sign the script or anything. The following day i phoned the Medical aid who confirmed there double the amount of funds in the account of the consultation fee. They have no record of anyone phoning confirming funds. I was so angry for the humiliation and phoned the manager of the hospital. The manager was not available and i spoke to Colin who advised he will call me back. I am still waiting for that call. I called the receptionist Rene and found out the dr is off until monday and she does not know anything.

Such horrible service from a Private Hospital. They made us feel like we coming to beg for help but we have medical aid.