Disappointed after consult with ENT

Good Day

On the 10th of June I went for my appointment at Ahmed Kathrada Private Hospital to see Dr S Ahmed. I had Tonsillitis 10months ago and recovered after seeing my GP aswell taking antibiotics, I then picked up a throat infection and had nasal congestion so I then opt to see an ENT because I was concerned that I wouldn't have wanted to have tonsillitis once again. I go for my appointment on the 10th June waiting for my turn. It was my turn I then go inside and Dr Consults asking few questions etc, I then proceed to go into the room for her to diagnose what seems to be the issue, she then proceeds with a specialized tool checking my ear, nose and throat and picks up mucus in my nasal passage. she then gives a direct option that I should be admitted for 3 days to be on a drip to do test, CT SCANS etc. Me Thinking and very skeptical about this and on top of it there was a shortfall for payment which I feel is a waste for Medical Aid and my gap cover to pay for as I was not happy with my consult because firstly being admitted for something I can first take antibiotics for, I am mobile, I could manage only needed help on taking some sort of medication at first before just given the option to be admitted. She was very lethargic during the consult, sorry but I will not be going to this Dr again or recommend her, A Doctor supposed to have some life in them in order to make the patient feel better! Not forgetting there useless Accounts peopIe based in Brenthurst which my husband had to contact 3 consecutives times within a space of 2 weeks requesting the statement for shortfall to request from Gap Cover but quick to send out that we liable for shortfall, the accounts lady then sends the statement after 5 days (17 June 2026) when received it was wrong, then after 3 days sent in excel, thereafter 5days later sent in pdf with incorrect amounts, we had to basically calculate the amount to let them know what was required and only today 23rd June 2026 it was sent but still incorrect with no amount, thereafter finally sent the correct statement eventually! Come on! Basically looked for an ENT near me and trusted that I would have got a better diagnosis, nothing was done besides few questions asked and a tool which was used which my GP/Physician used aswell, Only after my consult I saw bad reviews on social media, Hello Peter and other platforms. Following the consult I then proceeded to go see my GP/Physician for a second opinion. My Physician consulted and requested me to get a few meds aswell do few blood tests, today I'm feeling so much better and clearly there was no reason for my to be admitted. My complaint is about keeping the right Doctors as this hospital and there name is very big as per my understanding. Because of Doctors like this and certain instances happening at this hospital it puts a bad name on you where as this is supposed to be a convenient yet reliable hospital to use especially staying in the Lenasia area.

I would like some sort of feedback on this

Thank you