sS
shanaaz S

1 reviews | Active since Oct 2015

05 Oct 2015, 12:30

COMPLAINT OF ATROCIOUS SERVICE

Lenmed Clinic Ahmed Kathrada Private Hospital <br> 29th September 2015<br> COMPLAINT OF ATROCIOUS SERVICE <br> <br> On 23 September 2015 I received a letter from my GP and family, Doctor Bawa.<br> Dr Bawa was very concerned about my son who needed urgent medical attention beyond his expertise.<br> <br> We opted to take him to Lenmed clinic.<br> At 17h30 I had admitted him by giving the admin at outpatients my ID document and Medical Aid card. This process took an hour.<br> When I asked the admin that can my son be seen to while I complete the documents I was not answered to as he was attending to other people that had other questions to spite the fact that when I got there he was not busy they payment of R 250, the documents and speaking to other people where more important then my son condition <br> <br> He was then admitted into casualties which was manned by 2 doctors on duty.<br> This process took another hour in this hour I was told by a nurse that there were only 2 doctors available in which they had another emergency to attend to. This is a cause for concern as my child`s condition was not of an emergency to the doctors on call to spite as per my GP my child`s temperature was very high at 40% If my child had a fit in this

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Replies (1)
Lenmed Health
Lenmed Health's reply05 Oct 2015, 14:50
Official
Hello shanaazmohomed0,

Good day,

I hope that you are well.
Thank you for your valued feedback regarding your time at Ahmed Kathrada Private Hospital. We endeavor to ensure that all visitors experience the very best while at one of our facilities and strive to create an environment filled with warmth, care and compassion.

I can assure you that we will be investigating the matter immediately and a member of our management team will contact you directly to gain sufficient understanding of the incident and ultimately remedy our relationship with you.

Kind regards