EH
Esra H
1 reviews | Active since Jun 2019
21 Oct 2025, 11:53
Chased away cause I didn’t have money to pay outstanding money
I’m supposed to be admitted by Ahmed Kathrada Private hospital in severe pain and discomfort. I got to reception to open my admission file. The receptionist told me I’m owing them R1002 that the medical aid didn’t pay. I told them I don’t have the cash at the time she called the financial manager Johan and he told her not to admit me until I get the money to pay. This so so sad that sick people get chased away because of outstanding payments that the medical aid didn’t cover. I had to leave the hospital cause I didn’t have the money to pay in pain and without treatment.
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Replies (2)Lenmed Health's replyOfficial
22 Oct 2025, 13:56Good day Esra
Thank you for your valued feedback regarding your time at Lenmed Ahmed Kathrada Private. Our team will be investigating the matter immediately and a member of our management team will be in contact with you shortly.
Please be assured of our best intentions at all times.
Lenmed Health's reply22 Oct 2025, 13:56
Official
Good day Esra
Thank you for your valued feedback regarding your time at Lenmed Ahmed Kathrada Private. Our team will be investigating the matter immediately and a member of our management team will be in contact with you shortly.
Please be assured of our best intentions at all times.
Lenmed Health's replyOfficial
29 Oct 2025, 09:21Good day, Esra
Thank you for reaching out and for bringing your concerns to our attention. We have attempted to engage further to better understand and resolve the matter; however, we have not received any additional information to enable us to proceed. As such, we will now close this complaint. Should you wish to provide further details at any stage, please do not hesitate to contact us directly at ***, and we will gladly reopen our review.
Thank you for reaching out and for bringing your concerns to our attention. We have attempted to engage further to better understand and resolve the matter; however, we have not received any additional information to enable us to proceed. As such, we will now close this complaint. Should you wish to provide further details at any stage, please do not hesitate to contact us directly at ***, and we will gladly reopen our review.
Lenmed Health's reply29 Oct 2025, 09:21
Official
Good day, Esra
Thank you for reaching out and for bringing your concerns to our attention. We have attempted to engage further to better understand and resolve the matter; however, we have not received any additional information to enable us to proceed. As such, we will now close this complaint. Should you wish to provide further details at any stage, please do not hesitate to contact us directly at ***, and we will gladly reopen our review.
Thank you for reaching out and for bringing your concerns to our attention. We have attempted to engage further to better understand and resolve the matter; however, we have not received any additional information to enable us to proceed. As such, we will now close this complaint. Should you wish to provide further details at any stage, please do not hesitate to contact us directly at ***, and we will gladly reopen our review.
