Bad, Pathetic service

Yesterday a very rude lady Florah who's Rookaya's manager called me and as I was sharing my frustration with her she walked all over me ,she threatened to drop the phone and told me that whether I like or not I will live by their protocol. I must wait even though it's a month later, when I asked her when will the money reflect in my account she told I should wait as there's nothing she can do, this coming from a whole manager. Shen I asked her to call the Head Office to find out when will the finds be in my account but she became more rude and eventually uung up on my ear and calls me 20minutes later whilst my partner was driving me there and when i got there I was told she' unavailable, i was in disbelief that a manager would drop the call in my ear for wanting a refund that's ue to me. Florah lacks emotional intelligence and customer service skills. She needs to go for training, she's in a wrong profession , she takes everything personal. Florah is blatantly rude and one of the people who ruins Lenmed' s reputation. Lenmed in general is no longer the same, there's no longer a difference between Lenmed hospital and public hospital