Atrocious Patient Care at Lenmed Private Hospital

First, UNDERSTAND that I have an almost ******ous intent towards the health care my MOTHER was given today. Second, understand that is my MOTHER. There is nothing and no god that will save anyone retribution from my wrath should she be wronged in anyway imaginable. My mom was convulsing and in severe pain this morning so I took her to our family doctor of years and years. He immediately said she needs hospital treatment and wrote out a script stating that. The thinking was that this would streamline the process and she would be admitted immediately while bypassing the casualty drama. HOWEVER, upon arrival we were referred to the casualty ward. Mom was checked out by a nurse in a tiny room to the corner then taken to the casualty beds to be further checked out while I filled out her details at the desk. Although she'd come to lenmed plenty of times in the past, I couldn't fathom WHY another file needed to be opened. My father and I argued that this now would be charged as a "day to day" on our medical aid plus the "day to day" charge from our family doctor. SO basically the family doctor visit was pointless?? NONE of the staff, including the aged supervisors there, could answer the question reassuringly nor solve the query. Then apparently at some point the staff lost the copies of my fathers ID/med card in the file! That's beyond dangerous and irresponsible. My dad and I left my mum with a male nurse thinking she'd be taken care of. YET on my arrival this afternoon my dad tells me that not only was she not taken care of, she was LEFT to sit in a despicable chair not BED to wait for some silly blood test?!!!! ANYONE with two eyes and a brain could SEE she was falling over and in pain, on the verge of unconsciousness. But the priority was blood tests? instead of comfort, safety and health???

These are my questions: WHY would we bring her to a private hospital for public treatment? Why are you a private hospital if this is the treatment level you offer? Why did you build substantial new wings to the hospital if not for above average care and facilities? Where is the efficiency? Where is the "patient first" treatment? Why couldn't anyone just answer us clearly on the process for getting her admitted?? Coz then we would have followed that process to the T. Instead no one gave us a clear answer so we followed the casualty "process" if you can call it that. Why did we have to open a new file when she'd been there already? NOW for my outrage: I arrived with my mum around 9am. She was in the casualty bed at around 10 when I left. My dad then tells me that she wasn't even in her own room and a comfortable bed by 2:30pm. That's a ****** +-3hour gap of her suffering you are ENTIRELY responsible for! Do you know what a gut wrenching feeling it is to see your mother in severe pain and then find out that the people you left her with totally ignored and mistreated her? Do you understand that level of disgrace you feel as a son for leaving her to be treated like some forgotten broken toy that no one wants to fix or look at??? Because I do and let me assure you it has rejuvenated every anger bone in my body. WHY was my mother seated instead of bedded immediately? I can understand if she hurt her hand or only needed minor healing then the waiting for blood tests might be fine but in her case of pain and discomfort it was entirely horrible to make her wait in a seat for that long.

I have a pretty substantial online following. I have been on hiatus but this is definitely the kind of injustice to come out of retirement for. My blog alone boasts an AVERAGE of 200 000 pageviews per month. Just imagine 200 000 people seeing that headline "Atrocious Patient Care at Lenmed Private Hospital" every single month... Imagine that kind of negative press let alone my other social media platforms. I swear to all the gods that I will not let this go if only to ENSURE that this never happens to anyone's mother again.

So UNDERSTAND that the entirety of my complaint today is my anger at the mistreatment of my mother at your hospital and me holding you accountable for this injustice. My dad came back enraged and said he spoke to Colin at the office who requested email form of the complaint. A complaint email is not enough. I have logged this on hello peter, the website, via email to relevant parties & will do so on my various social platforms until this is answered for accordingly and resolved appropriately. Executive action required.

>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<< My mother is a goddess of creation and she is owed a SINCEREly deep apology. >>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

You can reach us at these numbers in order of reachability ********** ********** 113 ********** 973 ********** 531566 ********** (now the common excuse of "unable to reach you" is removed from the equation, you have ALL the means to communicate on behalf of the hospital) Regards, Enricoh Alfonzo Twitter: @Alfonzowords Instagram: @Alfonzowords Website: Alfonzo Words Facebook: Alfonzo Words